Social media has changed PR

5 Dec

This is not or should not be a newsflash, but social media has changed public relations.  Yet many people are resisting.

Yesterday, I was fortunate to have attended a presentation on social media strategy given by Sally Falkow, and hosted by the PRSA-NCC, here in Washington DC. Ms. Falkow presented a case for social media (newspapers in decline, people looking for new sources of information) and gave some advice on how to use social media to achieve public relations/marketing goals. You can access this valuable presentation here:



Although her presentation gave me lots of new perspectives and ideas, what fascinated me the most was the audience reaction. Specifically three or four people, who are decidedly old school, immediately started questioning Ms. Falkow. One person in particular, who claimed she had been a White House reporter, was quite acid about new media, saying “no one has time to watch video news releases” and “blogs are not credible.”  Obviously, this woman is not keen on social media, and thinks it just is not up to snuff,  certainly not comparable to old media.

These questioners actually were quite disruptive, but mostly, they were a sad reminder that some people will fight change. This is why so many organizations are having a difficult time communicating these days. Sure, I know that getting a clip in a major newspaper or coverage from a major broadcaster felt good and was the result of good media relations. But that is not where the majority of the audience is these days. Newspapers are dying, major news broadcasts are losing ground, and more importantly, legions of people have embraced social media.  Although you could ignore this situation, you would be doing it at your own peril.

If you practice PR, or advertising, or marketing, you MUST consider social media. It is not optional any more. It is not just a way to get young people or techies. It is where a large majority of people are getting their news and information.  Railing against it, questioning its legitimacy and refusing to change your ways will only result in your public relations efforts going to waste. You will be left out in the cold.

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3 Responses to “Social media has changed PR”

  1. Sally Falkow December 5, 2009 at 10:38 am #

    thanks for posting the slides here. It certainly was a lively audience! And even those who were resistive told me afterwards that they had found the session very informative and useful.

    One old school diehard at a time…

    At the PRSA national conference last month IJoe Jaffe – a dyed in the wool Madison Ave man – said he was amazed to find that PR was behind the curve on social media. He had ttought we were leading the charge.

    Jaffe says the window of opportunity for PR to claim this space is rapidly closing,

  2. Daria Steigman December 7, 2009 at 5:26 pm #

    It always amazes me when people are hostile to new ideas and new business practices. There’s a big difference between trying to understand how you might implement social media in your business or organization (a good question), or whether it will have value for you (also a legitimate question) AND blanket stating that it’s all a load of crap.

    It’s especially troubling when you’re dealing with communications pros fighting new strategies and tools for communicating.

    On the plus side, it is a good way to screen out the early adopters and those who want to learn from the stick-in-the-muds, stuck-in-a-box crowd.

  3. ckarol10 March 10, 2010 at 4:37 pm #

    You are absolutely right, social media is need to do a successful PR campaign product endorsement or ads. Its all about using it strategically and being prepared to let the info live its own life. Good online clips can even become viral, which is great to get attention.

    http://ckarol10.wordpress.com/2010/02/17/social-media-webcast-the-many-sides-of-pr-online/

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